At Hautehood, customer satisfaction is our top priority. We follow a fair and transparent Refund & Cancellation Policy in compliance with Indian e-commerce regulations.

1. Order Cancellation

• Customers can cancel their order before it has been processed or shipped by contacting us via WhatsApp, Email or by our website’s “My Account” section.

• Once the order has been dispatched, it cannot be cancelled.

2. Returns & Refunds

• You may request a return/exchange within 7 days of delivery.

• A clear unboxing video showing the product and shipping label is mandatory to process the return.

• Eligible reasons for return:

  • Wrong product delivered

  • Manufacturing defect/damage

  • Size issue or incorrect fit

• Once the return is approved, we will arrange a reverse pickup at no extra cost.

3. Refund Method & Timeline

• Refunds will be processed to the original payment method (UPI, card, wallet, bank account, etc.).

• Refunds will be initiated within 7–10 business days after the returned product passes quality check.

• In case of Cash on Delivery (COD) orders, the refund will be made via bank transfer.

4. Non-Refundable Items

• Lingerie, innerwear, and clearance/sale items are not eligible for returns or refunds.

5. Contact Us

For refund or cancellation requests, please contact us at:
📧 team@hautehood.com
📞 +91 —
📍 Hautehood, West Bengal, India